Warranty and Repairs

Product Warranty

All Keystone products carry a warranty of one year.

Service Requests

Contact Us First

If your product needs service, we recommend first contacting us via email for troubleshooting assistance.

Use Shipping Insurance

Should you need to send the product in for repair, be aware that damage accrued in transit is not covered by the warranty. Therefore we request and recommend that you pack the product well (see notes below) and use insurance for the shipment.

Include this form

Print and complete this service request form (add link). Products received without this form are likely to be delayed.

How to Pack the Product (Use the original packaging if possible)

To prevent damage in transit, wrap the product in bubble wrap. Please do not wrap adhesive tape around the bubble wrap, as this prevents us from re-using the bubble wrap. Place the bundle in a box just large enough to hold it snugly.

Where to Ship

Ship the box (with tracking and insurance) to the address on the Contact (add link) page.